Delete Your Account and Data
Last updated 1 August 2026
You can delete your Florin account and the data tied to it at any time. This page explains both routes: the account on the Florin website, and the store data held locally on your devices.
Delete your Florin account
Sign in at florin.yocoolmate.com, open your account page, and choose to delete the account. If you cannot sign in, send a deletion request from the email address on the account.
Email: yocoolmate+florin@gmail.com with the subject "Delete my account". We verify the request comes from the account email, then delete it.
What is deleted
- Your account record, email address, and sign-in credentials
- Any passkey registered to the account
- Active sessions, which are ended immediately
- Any linked Google sign-in connection
Timing
Deletion requests are completed within 30 days of verification. Backup copies are overwritten on the normal backup cycle, within 90 days. Records we are required by law to keep, such as tax or transaction records where they apply, are kept for the period the law requires and nothing longer.
Deleting store data on a device
Florin keeps store records on the devices in the store, not on our servers. To remove them, uninstall the Florin app from that device, or clear the app’s storage from the device settings. This removes that device’s local database.
If several devices in the store are synced, repeat this on each device. Removing data from one device does not remove it from the others.
Help
If anything goes wrong or you do not get a reply, write to yocoolmate+florin@gmail.com.